For a limited time only: Free resizing for online engagement ring orders!

JETZT NEU: RINGHALTER-ANHÄNGER

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Fragen & Anfragen

Hier haben Sie die Möglichkeit, uns Ihre Fragen zu unseren Schmuckstücken zu stellen oder Anfragen zu individuellen Sonderanfertigungen und Dienstleistungen zu richten. Unser Team steht Ihnen gerne zur Verfügung, um auf Ihre Anliegen einzugehen und Ihnen eine maßgeschneiderte Lösung anzubieten. Bitte füllen Sie die erforderlichen Felder aus, damit wir Ihre Anfrage schnell und umfassend bearbeiten können. Vielen Dank für Ihr Interesse an unseren Produkten und Dienstleistungen.
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Now free shipping for purchases over € 75 ,- within Germany, Austria, Slovenia, Italy, the Netherlands & Luxembourg!

Free delivery to a Feichtinger branch of your choice

You can have your order conveniently delivered to one of our 22 Feichtinger stores of your choice and simply pick it up there. Delivery to one of our branches is always free for you, even if your order value is less than € 75 ! Use this option and experience the expert advice of our employees directly on site when you pick up your order.

Standard Delivery

Your order will be delivered within 2-5 working days of receipt. In exceptional cases, delivery times may be longer.

Our shipping costs for packages weighing up to 2 kg with standard shipping are:


SHIPPING METHOD & COUNTRY

Standard postal delivery EU €5.90

 

Return

 

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

You can find out more in our cancellation policy

 

To initiate a return, please follow these steps:

  1. Log in to your customer account.
  2. Select the desired order in the order overview.
  3. Click on "Request a return".
  4. Select a return reason and optionally enter a message.
  5. Click "Request Return" again.

You will receive confirmations via email about the return process.

You will receive an email containing a link to print a free return label.

 

claim

Even after the 14-day cancellation period has expired, you have the right to file a complaint. If a product is faulty or defective, you can send your complaint request to the following email address: office@feichtinger-shop.com .